SHIPPING & RETURNS

SHIPPING POLICY

We offer multiple options for you to receive your order.

Option 1) Direct ship to home, this option is available on all of our products. We ship using USPS and use the variable rate depending on order size and shipping location to get you the lowest price possible. 

Option 2) Free pickup in Lexington - This option is available for Cap and Gowns and some gift products. Certain gifts and spirit wear is made on-demand and shipped directly to your home from the plant. If you select this option at check-out, we will contact you to schedule a time to pick up your order. 

Option 3) Free pick up at your school - This option is available for certain schools that KY Grads has a partnership with. Cap and gowns will be delivered to the school late in the spring and distributed from the school building by one of our representatives. If your school is not on the list, let us know and we can contact your school administrators to inquire about distribution at your school. 

RETURN & EXCHANGE POLICY

If there is any error with your order, or you do not receive your order. Please contact us ASAP. We will work out the best possible way to get you a replacement order or fix the error. Our policy is always 100% customer satisfaction.